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Return Policy: If buyer simply changes the mind and wishes to return a product within 7 days since the purchase, we will proceed with a refund and charge a labour fee $300 plus a percentage of the retail price based on the condition of the bike and any delivery costs. If buyer proves the ebike does not function as advertised within 14 days since the purchase, we will proceed with a refund and charge delivery costs. If buyer wish to return the product under any reason after 14 days since the purchase, VOLT will only offer a store credit.